Terms & Conditions of Use

Acceptance of terms

The following terms and conditions govern use of the Webpro website. Use of this site indicates your acceptance of these terms and if you do not accept these Terms and Conditions you must immediately stop using the website.

Advice

The contents of the website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

Changes to website

Webpro reserves the right to:

Change or remove (temporarily or permanently) the website or any part of it without notice and you confirm that Webpro shall not be liable to you for any such change or removal; and

Change these Terms and Conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such change.

Links to third party websites

The website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and we accept no responsibility for the content on any site to which a hypertext link from this site exists. The links are provided ‘as is’ with no warranty, express or implied, for the information provided within them.

Copyright

All copyright, trade marks and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to Webpro or otherwise used by Webpro as permitted by law.

In accessing the website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial home use only.

Disclaimers and limitation of liability

The website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, and we accept no liability and offer no warranties in relation to it and its content, to the fullest extent such liability can be excluded by law.

To the extent permitted by law, Webpro will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.

We have tried to ensure that all pages on our website are displayed properly in a wide variety of web browsers. Older web browsers, however, may not be able to display all the new features that we have added to this site and we recommend that users of these older browsers ask their systems support personnel to upgrade their web browser.

Webpro makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Abuse

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at abuse@webpro.co.uk with as much detail about the abuse. We will investigate your complaint immediately and will respond within 1 working day.

Customer Service Levels

We are committed to offering our customers the highest levels of service at all times. Our aim is to respond to your queries within one business day during office hours (9am – 5.30pm). Contact us by phone on 020 8886 2424 or email support@webpro.co.uk. Outside office hours, please email us at support@webpro.co.uk.  We aim to resolve any issues you have within 5 working days.

Complaints Handling Procedure

Occasionally things do go wrong. In the first instance any problems or queries in relation to the delivery or management of your work should be raised with the person you are dealing with at Webpro who is handling your work. If  your problem is not dealt with to your satisfaction, or if you do not feel able to take up the problem directly in this way, then please email complaints@webpro.co.uk  and include a  telephone number for us to contact you. In the first instance, we will contact you by phone to discuss the problem and work with you to resolve it. We aim to respond to all complaints raised in this way within 3 working days of the email being received and we will agree a timetable for the next stage of the process with you at that time.

If your issue is about a .uk domain name registration, and you are not happy with the initial outcome, you can escalate the matter to Nominet (the .uk registry) here.

Governing law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction.

For enquiries about our website terms of use enquiries contact:
Webpro, 23-25 Aldermans Hill London N13 4YD, UK

Telephone +44 (0)20 8886 2424
Or e-mail policies@webpro.co.uk